We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused,  and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@jaigurujichai.com.au. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@jaigurujichai.com.au

Damages and issues

At Jai Guruji Chai, we are committed to delivering top-quality products and ensuring your satisfaction with every purchase. We understand that sometimes, issues may arise during shipping or with the products themselves. To facilitate a smooth resolution process, please follow our guidelines outlined below:

1. Precautionary Video Recording:
– Prior to unpacking your machine or product, please take a few moments to record a video of the unboxing process. This video can serve as a valuable reference in case any issues occur.

2. Inspection Upon Receipt:
– As soon as your order arrives, carefully inspect the packaging and the contents.
– Check for any visible damage, defects, or discrepancies with your order.

3. Immediate Reporting:
– If you discover any issues with your order, including but not limited to:
– Defective items
– Damaged items
– Receipt of the wrong item

4. Sharing the Unpack Video:
– In the event of any issues, please contact our customer service team immediately.
– Share the video recording of the unboxing process with us. This will greatly assist us in assessing the situation and resolving it efficiently.

5. Resolution Process:
– Our team will review the provided video and your reported issues promptly.
– Depending on the nature of the problem, we will work towards an appropriate resolution, which may include:
– Sending a replacement product.
– Offering a refund or store credit.
– Providing further instructions for returns or exchanges.

6. Timely Reporting:
– To ensure the best possible service, please report any issues within [specific time frame, e.g., 7 days] of receiving your order.

We value your business and aim to make every shopping experience with us as smooth as possible. By following these guidelines, you help us maintain the highest standards of product quality and customer satisfaction.

*Note: Modify this policy as needed to suit your specific business processes and timeframes.*

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.